Refund Policy

Last Updated: July 21, 2024

At Petals by Aemi, we are committed to providing you with the freshest, most beautiful flowers and exceptional customer service. However, we understand that there may be situations where you need to request a refund.

Conditions for Refunds:

• Fresh Flowers: We offer a full refund for fresh flowers if they arrive damaged or wilted upon delivery. To qualify for a full refund, please notify us within 24 hours of delivery with photos documenting the condition of the flowers.
• Plants: Full refunds are available for plants that arrive damaged or diseased. Please notify us within 24 hours of delivery with photos as proof.
• Gift Baskets: If a gift basket arrives damaged or with missing items, we will offer a partial refund based on the value of the damaged or missing items. Please notify us within 24 hours of delivery with photos as proof.
• Order Cancellations: Orders can be cancelled for a full refund if the request is made before the flowers, plants, or gift baskets are processed for delivery.

Non-Refundable Items:

• Delivery fees are non-refundable.
• Refunds will not be issued for orders that are not delivered due to incorrect recipient information provided by the customer.
• We cannot offer refunds for flowers or plants that wilt or deteriorate due to improper care after delivery.

How to Request a Refund:

To request a refund, please contact us within 24 hours of delivery at  our email address or by phone. Please include your order number, a brief description of the issue, and any relevant photos.

Processing Refunds:

Once we receive your refund request and verify the information, we will process your refund within 5 business days. The refund will be issued to the original payment method used for the purchase.

We strive to ensure your satisfaction with every order. If you have any questions or concerns about our refund policy, please do not hesitate to contact us.